Strategy and Analysis
Code | Name | Where to Find the Information / Answer | |||
G4-1 | Statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and its strategy | Interview with the Chairman of the Board of Directors Interview with the CEO | |||
G4-2 | Description of key impacts, risks, and opportunities | Interview with the Chairman of the Board of Directors Interview with the CEO |
Organizational profile
Code | Name | Where to Find the Information / Answer | |||
G4-3 | Name of the organization | Fibria Celulose S.A. | |||
G4-4 | Primary brands, products, and/or services. | Pulp | |||
G4-5 | Location of organization’s headquarters | São Paulo (SP) | |||
G4-6 | Countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report | ||||
G4-7 | Nature of ownership and legal form | ||||
G4-8 | Markets served | ||||
G4-9 | Scale of the reporting organization | ||||
G4-10 | Profile of the workforce | ||||
G4-11 | Percentage of employees covered by covered by collective bargaining agreements | 100% | |||
G4-12 | Describe the organization's supply chain | ||||
G4-13 | Significant changes | Continuation of the project for the expansion of the Três Lagoas, MS unit. |
Commitments to external initiatives
Code | Name | Where to Find the Information / Answer | |||
G4-14 | How the precautionary approach or principle is addressed by the organization | Fibria adopts the precautionary principle in the management and operation of its industrial and forestry operations, through the adoption of measures for the control and monitoring of production, such as agronomic studies, genetic improvement in the production of eucalyptus, which includes the adaptation of species to different climatic conditions, monitoring of water consumption in forest areas, sectoral closure of industrial wastewater, water reuse in the manufacturing process, among others | |||
G4-15 | List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or endorses | UN Global Compact Business Pact for the Integrity and Against Corruption - Pacto Empresarial pela Integridade e Contra a Corrupção International Declaration for Cleaner Production (PNUMA)
| |||
G4-16 | List memberships of associations (such as industry associations) and national or international advocacy organizations | Brazilian Coalition on Climate, Forests and Agriculture Brazilian Tree Industry (IBÁ) Brazilian Technical Association on Pulp and Paper (ABTCP) Regional Sectoral Forums Vale do Paraíba Biological Corridor China Sustainable Paper Alliance Program for Endorsement of Forests (PEFC) New Generation Plantations (NGP) FSC Diálogo Florestal Engaging Stakeholders Program – SustainAbility Brazilian Business Council for Sustainable Development (CEBDS) Water Footprint GVCes Iniciativas Empresariais (GV University Sustainability Center – Corporate Initiatives) |
Identified material aspects and boundaries
Code | Name | Where to Find the Information / Answer | |||
G4-17 | Entities included in the organization’s consolidated financial statements or equivalent document not covered by the Sustainability Report | Veracel and Portocel, companies in which Fibria has a stake, are covered in Fibria's Financial Statements, but do not fall within the scope of the company's Sustainability Report | |||
G4-18 | Explain the process for defining the report content and the Aspect Boundaries | ||||
G4-19 | List all the material Aspects identified in the process for defining report content | ||||
G4-20 | For each material Aspect, report the Aspect Boundary within the organization | ||||
G4-21 | For each material Aspect, report the Aspect Boundary outside the organization | ||||
G4-22 | Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements | Restatements, when applicable, are mentioned as footnotes in the tables | |||
G4-23 | Report significant changes from previous reporting periods in the Scope and Aspect Boundaries | There were no significant changes |
Stakeholder engagement
Code | Name | Where to Find the Information / Answer | |||
G4-24 | Provide a list of stakeholder groups engaged by the organization | Employees and outsourced workers Shareholders Suppliers Communities Clients Media Government | |||
G4-25 | Report the basis for identification and selection of stakeholders with whom to engage | ||||
G4-26 | Report the organization’s approach to stakeholder engagement | ||||
G4-27 | Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting |
Report profile
Code | Name | Where to Find the Information / Answer | |||
G4-28 | Reporting period | January 1 to December 31, 2016 | |||
G4-29 | Date of most recent previous report | apr/16 | |||
G4-30 | Reporting cycle | Anual | |||
G4-31 | Provide the contact point for questions regarding the report or its contents | [email protected] Rua Fidêncio Ramos, 302 - 3º andar – CEP 04551-010 – São Paulo – SP Tel.: (11) 2138-4000 |
GRI Content Index
Code | Name | Where to Find the Information / Answer | |||
G4-32 | Report the ‘in accordance’ option the organization has chosen Report the GRI Content Index for the chosen option | Comprehensive Content Index
|
External Assurance
Code | Name | Where to Find the Information / Answer | |||
G4-33 | External Assurance |
Governance
Code | Name | Where to Find the Information / Answer | |||
G4-34 | Report the governance structure of the organization, including committees of the highest governance body | ||||
G4-35 | Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees | ||||
G4-36 | Report whether the organization has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body | ||||
G4-37 | Report processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body | ||||
G4-38 | Report the composition of the highest governance body and its committees | ||||
G4-39 | Report whether the Chair of the highest governance body is also an executive office | The company has a non-executive Chairman | |||
G4-40 | Report the nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members | ||||
G4-41 | Report processes for the highest governance body to ensure conflicts of interest are avoided and managed. Report whether conflicts of interest are disclosed to stakeholders. | ||||
G4-42 | Report the highest governance body’s and senior executives’ roles in the development, approval, and updating of the organization’s purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts | ||||
G4-43 | Report the measures taken to develop and enhance the highest governance body’s collective knowledge of economic, environmental and social topics | ||||
G4-44 | Report the processes for evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics | ||||
G4-45 | Report the highest governance body’s role in the identification and management of economic, environmental and social impacts, risks, and opportunities. Include the highest governance body’s role in the implementation of due diligence processes | ||||
G4-46 | Report the highest governance body’s role in reviewing the effectiveness of the organization’s risk management processes for economic, environmental and social topics | ||||
G4-47 | Report the frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities | ||||
G4-48 | Report the highest committee or position that formally reviews and approves the organization’s sustainability report and ensures that all material Aspects are covered | The Executive Officers | |||
G4-49 | Report the process for communicating critical concerns to the highest governance body | Items that require follow-up are taken to the Board by the Executive Officers or by the Counselors themselves. These are material and critical themes that can potentially impact business results and that cannot be resolved in the short-term. | |||
G4-50 | Report the nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them | The present items address themes such as strategy, market, logistics, tributary concerns, lawsuits, and investments in innovation | |||
G4-51 | Report the remuneration policies for the highest governance body and senior executives | ||||
G4-52 | Report the process for determining remuneration. Report whether remuneration consultants are involved in determining remuneration and whether they are independent of management | ||||
G4-53 | Report how stakeholders’ views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable | ||||
G4-54 | Report the ratio of the annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees | 54.20% | |||
G4-55 | Report the ratio of percentage increase in annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees | 1.20% |
Ethics and integrity
Code | Name | Where to Find the Information / Answer | |||
G4-56 | Describe the organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics |
| |||
G4-57 | Report the internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines | ||||
G4-58 | Report the internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines |
Content Index: GRI G4 Comprehensive, Global Compact Principles and Sustainable Development Goals
Editor's Note: Fibria discloses all of the GRI G4 indicators because the company believes that each indicator is relevant to at least one group of stakeholders. The company recognizes the importance to highlight the indicators related to material aspects in the text. The remaining indicators are only available on the online version.
Economic Dimension
Code | Name | Material Aspect (GRI) | Where the impacts occur I=Inside the organization O=Outside the organization | Where to Find the Information / Answer | External Assurance | Global Compact (Principles) | ||
G4-EC1 | Direct economic value generated and distributed | Economic Performance | I O | 2, 7 | 2, 7, 8, 9, 13 | |||
G4-EC2 | Financial implications and other risks and opportunities for the organization's activities due to climate change | |||||||
G4-EC3 | Coverage of the organization's defined benefit plan obligations | - | Approximately 86% of Fibria's employees participate in the Fundação Senador José Emírio de Moraes pension fund (Funsejem), closed private pension entity, non-for profit, and responsible for administering retirement plans for the employees in the companies linked to the Votorantim Group.The asset of the plan corresponds to 100% of the liability value. Annually, an evaluation is made in compliance with current legislation. Howver, there is no risk of deficit, since it is a defined contribution plan, whose reserve formation results of the capitilization of the respective institution's contributions to the plan. More information is available at www.funsejem.org.br. | |||||
G4-EC4 | Financial assistance received from government | |||||||
G4-EC5 | Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation | Market Presence | I O | 1, 5, 8, 10 | ||||
G4-EC6 | Proportion of senior management hired from the local community at significant locations of operation | |||||||
G4-EC7 | Development and impact of infrastructure investments and services supported | Indirect Economic Impacts | I O | 2, 7, 8, 9, 11 | ||||
G4-EC8 | Significant indirect economic impacts, including the extent of impacts | |||||||
G4-EC9 | Proportion of spending on local suppliers at significant locations of operation | Procurement Practices | I O | 12 |
Environmental Dimension
Code | Name | Material Aspect (GRI) | Where the impacts occur I=Inside the organization O=Outside the organization | Where to Find the Information / Answer | External Assurance | Global Compact (Principles) | ||
G4-EN1 | Materials used by weight or volume | Materials | I | - | X | 8 and 9 | 12 | |
G4-EN2 | Percentage of materials used that are recycled input materials | Fibria's forest operation does not use recycled materials, with the exception of waste from the industrial operations, that is used as fertilizer and soil corrective. The production process does not use recycled pulp products. | 8, 12 | |||||
G4-EN3 | Energy consumption within the organization | Energy | I O | - | X | 8 | 7, 8, 12, 13 | |
G4-EN4 | Energy consumption outside of the organization | X | ||||||
G4-EN5 | Energy intensity | |||||||
G4-EN6 | Reduction of energy consumption | |||||||
G4-EN7 | Reductions in energy requirements of products and services | |||||||
G4-EN8 | Total water withdrawal by source | Water | I O | X | 8, 9 | 3, 6, 8, 12 | ||
G4-EN9 | Water sources significantly affected by withdrawal of water | |||||||
G4-EN10 | Percentage and total volume of water recycled and reused | X | ||||||
G4-EN11 | Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas | Biodiversity | I O | X | 8, 9 | 6, 15 | ||
G4-EN12 | Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas | |||||||
G4-EN13 | Habitats protected or restored | X | ||||||
G4-EN14 | Total number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk | X | ||||||
G4-EN15 | Direct greenhouse gas (GHG) emissions (Scope 1) | Emissions | I O | X | 7, 8, 9 | 3, 8, 12, 13 | ||
For more information please see the GHG inventory. | ||||||||
G4-EN16 | Energy indirect greenhouse gas (GHG) emissions (Scope 2) | X | ||||||
For more information please see the GHG inventory. | ||||||||
G4-EN17 | Other indirect greenhouse gas (GHG) emissions (Scope 3) | X | ||||||
For more information please see the GHG inventory. | ||||||||
G4-EN18 | Greenhouse gas (GHG) emissions intensity | |||||||
For more information please see the GHG inventory. | ||||||||
G4-EN19 | Reduction of greenhouse gas (GHG) emissions | |||||||
G4-EN20 | Emissions of ozone-depleting substances (ODS) | |||||||
G4-EN21 | NOx, SOx, and other significant air emissions | X | ||||||
G4-EN22 | Total water discharge by quality and destination | Effluents and waste | I | - | X | 7, 8, 9 | 3, 6, 8, 11, 12, 14, 15 | |
G4-EN23 | Total weight of waste by type and disposal method | X | ||||||
G4-EN24 | Total number and volume of significant spills | There was no significant spills in Fibria operations. | ||||||
G4-EN25 | Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally | Fibria does not transport waste deemed hazardous under the terms of the Basel Convention. | ||||||
G4-EN26 | Identity, size, protected status, and biodiversity value of water bodies and related habitats signifcantly affected by the organization's discharges of water and runoff | |||||||
G4-EN27 | Extent of impact mitigation of environmental impacts of products and services | Products and services | I | 8, 9 | 8, 11, 12 | |||
G4-EN28 | Percentage of products sold and their packaging materials that are reclaimed by category | We do not reclaim packages of pulp bales, as the packaging itself is made of pulp, that is used in the process. Wires are used to tie the pulp bale. All the wires are eventually separated and removed as scrap. | X | |||||
G4-EN29 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations | Compliance | I | - | 7, 8, 9 | 16 | ||
G4-EN30 | Significant environmental impacts of transporting products and other goods and materials for the organization's operations, and transporting members of the workforce | Transport | I | 7, 8, 9 | 8, 11, 12, 13 | |||
G4-EN31 | Total environmental protection expenditures and investments by type | Overall | I O | - | 6, 15 | |||
G4-EN32 | Percentage of new suppliers that were screened using environmental criteria | Supplier environmental assessment | I O | 7, 8, 9 | 8, 11, 15 | |||
G4-EN33 | Significant actual and potential negative environmental impacts in the supply chain and actions taken | |||||||
G4-EN34 | Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms | Environmental grievance mechanisms | I O | X | 8, 15, 16 |
Social Dimension
Sub-Category: Labor Practices and Decent Work
Code
Name
Material Aspect (GRI)
Where the impacts occur
I=Inside the organization
O=Outside the organization
Related Material Theme
Where to Find the Information / Answer
External Assurance
Global Compact (Principles)
SDG
G4-LA1
Total number and rates of new employee hires and employee turnover by age group, gender and region
Employment
I
Human capital management
People Management
6
5, 8, 10
G4-LA2
Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation
People Management
G4-LA3
Return to work and retention rates after parental leave, by gender
People Management
G4-LA4
Minimum notice periods regarding operational changes, including whether these are specified in collective agreements
Labor/Management Relations
I
-
There were no significant changes to organization structure that required interaction or communication with labor unions / employment representatives.
8
G4-LA5
Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and saftey programs
Occupational Health and Safety
I
-
99.95%
1, 3
8, 16
G4-LA6
Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender
Health and Safety Management
X
G4-LA7
Workers with high incidence or high risk of diseases related to their occupation
Health and Safety Management
G4-LA8
Health and safety topics covered in formal agreements with trade unions
In a general manner, all formal agreements with trade unions address themes related to the preservation of the physical integrity and worker health criteria founded on the regulating norms determined by the Ministry of Labor and Employment.
G4-LA9
Average hours of training per year per employee by gender, and by employee category
Training and Education
I
Human capital management
People Management
X
1, 6
4, 5, 8, 10
G4-LA10
Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings
People Management
G4-LA11
Percentage of employees receiving regular performance and career development reviews, by gender and by employee category
People Management
X
G4-LA12
Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity
Diversity and Equal Opportunity
I
Human capital management
People Management
5, 8, 10
Complementary Information
G4-LA13
Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation
Equal Remuneration for Women and Men
I
Human capital management
Indicator Center
5, 10
G4-LA14
Percentage of new suppliers that were screened using labor practices criteria
Supplier Assessment for Labor Practices
I
O
Supply chain management
Supplier Management
1, 6
8
G4-LA15
Significant actual and potential negative impacts for labor practices in the supply chain and actions taken
Supplier Management
G4-LA16
Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms
Labor Practices Grievance Mechanisms
I
O
-
Ombudsman's Office
1 e 6
8, 16
Sub-Category: Human Rights
Code
Name
Material Aspect (GRI)
Where the impacts occur
I=Inside the organization
O=Outside the organization
Related Material Theme
Where to Find the Information / Answer
External Assurance
Global Compact (Principles)
SDG
G4-HR1
Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening
Investiment
I
-
Supplier Management
X
1, 2, 3, 4, 5, 6
4, 8, 10
G4-HR2
Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained
Human Rights
G4-HR3
Total number of incidents of discrimination and corrective actions taken
Non-discrimination
I
-
Ombudsman's Office
X
1, 2, 3, 4, 5, 6
5, 8, 10
G4-HR4
Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights
Freedom of Association and Collective Bargaining
I
O
-
No case identified.
1, 2, 3, 4, 5, 6
8, 16
G4-HR5
Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor
Child Labor
I
O
Supply chain management
No case identified.
1, 2, 6
8, 16
G4-HR6
Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor
Forced or Compulsory Labor
I
O
Supply chain management
No case identified.
1, 2, 3
8
G4-HR7
Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operations
Security Practices
I
-
In 2016, security personnel received training on human rights, reaching 52.5% of its own Fibria's personnel and 43.1% of third party organizations providing security personnel.
1, 2, 5
4, 10
G4-HR8
Total number of incidents of violations involving rights of indigenous peoples and actions taken
Indigenous Rights
O
Community relations
There were no incident of violations involving rights of indigenous peoples.
1, 2, 4
10, 11
G4-HR9
Total number and percentage of operations that have been subject to human rights reviews or impact assessments
Assessment
I
-
Ombudsman's Office
1, 2
10
G4-HR10
Percentage of new suppliers that were screened using human rights criteria
Supplier Human Rights Assessment
I
O
Supply chain management
Supplier Management
1, 2
8, 10
G4-HR11
Significant actual and potential negative human rights impacts in the supply chain and actions taken
Supplier Management
X
The human rights evaluation exists in our operations (all of which are in Brazil) in two forms:
Evaluation of Internal Audience - Code of Conduct delievered during hiring - with employee signature to confirm receiving and reading the document - and the themes of the Code are addressed during performance meetings
Evaluation of External Audience - approval process for suppliers includes commitment items related to human rights (slave and child labor)
G4-HR12
Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms
Human Rights Grievance Mechanisms
I
O
-
Ombudsman's Office
X
8, 10, 16
Sub-category: Society
Code
Name
Material Aspect (GRI)
Where the impacts occur
I=Inside the organization
O=Outside the organization
Related Material Theme
Where to Find the Information / Answer
External Assurance
Global Compact (Principles)
SDG
G4-SO1
Percentage of operations with implemented local community engagement, impact assessments, and development programs
Local communities
I
Community relations
Operational Dialogue
X
2, 11
G4-SO2
Operations with significant actual and potential negative impacts on local communities
Specific Communities
X
Impacts on Communities
G4-SO3
Total number and percentage of operations asessed for risks related to corruption and the significant risks identified
Anti-corruption
I
O
Government Relations
Compliance
X
10
4, 16
G4-SO4
Communication and training on anti-corruption policies and procedures
G4-SO5
Confirmed incidents of corruption and actions taken
Government Relations
Ombudsman's Office
X
G4-SO6
Total value of political contributions by country and recipient/beneficiary
Public Policy
I
O
Government Relations
In 2016 we developed a Handbook on Relations with Government Officials containing guidance on institutional/government relations. In addition to clearly stating the company’s policy of not making donations, we also detail specific do’s and don’ts for company employees, executives and directors during this period. Fibria does not make any kind of donation, whether financial or material, nor of its employees' working hours, to political parties, candidates, or campaigns of any kind.
10
G4-SO7
Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes
Anti-competitive Behavior
I
-
In 2016, we have not been party to any pending or closed lawsuits relating to anit-competitive behavior and violations of anti-trust laws or monopoly regulations.
1 e 5
16
G4-SO8
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations
Compliance
I
-
Fines and Judicial Proceedings
X
10
G4-SO9
Percentage of new suppliers that were screened using criteria for impacts on society
Supplier Assessment for Impacts on Society
I
O
Supply chain management
Supplier Management
16
G4-SO10
Significant actual and potential negative impacts on society in the supply chain and actions taken
Supplier Management
G4-SO11
Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms
Grievance Mechanisms for Impacts on Society
I
O
Community relations
Ombudsman's Office
X
16
Sub-Category: Product Responsability
Code
Name
Material Aspect (GRI)
Where the impacts occur
I=Inside the organization
O=Outside the organization
Related Material Theme
Where to Find the Information / Answer
External Assurance
Global Compact (Principles)
SDG
G4-PR1
Percentage of significant product and service categories for which health and safety impacts are assessed for improvement
Customer Health and Safety
I
100%
3, 12
G4-PR2
Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes
There is no history of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle.
G4-PR3
Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements
Product and Service Labeling
I
Client-centered focus
In every bale of manufactured pulp, Fibria's logos are printed and three characters identify the product description (the industrial unit, the type of product and its certifications) and information for traceability (year, production date, baling line, batch number and unit number), plus a barcode that stores all this information.
3, 12, 16
G4-PR4
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes
There is no history of non-compliance with regulations and voluntary codes concerning product and service information and labeling.
G4-PR5
Results of surveys measuring customer satisfaction
Client Centered Focus
G4-PR6
Sale of banned or disputed products
Marketing Communications
I
Transparency and protagonism
Fibria does not produce banned or disputed products.
16
G4-PR7
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes
There is no history of incidents of non-compliance related to marketing.
G4-PR8
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data
Customer Privacy
I
-
There is no history of complaints regarding breaches of customer privacy and losses of customer data.
1
16
G4-PR9
Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services
Compliance
I
-
There are no registered fines for non compliance with laws and regulations concerning the provision of products and services.
16