The Report

GRI Content Index

Strategy and Analysis

Code

Name

Where to Find the Information / Answer

   

G4-1

Statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and its strategy

Interview with the Chairman of the Board of Directors Interview with the CEO

   

G4-2

Description of key impacts, risks, and opportunities

Interview with the Chairman of the Board of Directors Interview with the CEO

   

Organizational profile

Code

Name

Where to Find the Information / Answer

   

G4-3

Name of the organization

Fibria Celulose S.A.

   

G4-4

Primary brands, products, and/or services.

Pulp

  

G4-5

Location of organization’s headquarters

São Paulo (SP)

  

G4-6

Countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report

About Fibria

  

G4-7

Nature of ownership and legal form

About Fibria

  

G4-8

Markets served

About Fibria

  

G4-9

Scale of the reporting organization

About FibriaMarket

  

G4-10

Profile of the workforce

People Management

  

G4-11

Percentage of employees covered by covered by collective bargaining agreements

100%

  

G4-12

Describe the organization's supply chain

Supplier Management

  

G4-13

Significant changes

Continuation of the project for the expansion of the Três Lagoas, MS unit.

  

Commitments to external initiatives

Code

Name

Where to Find the Information / Answer

   

G4-14

How the precautionary approach or principle is addressed by the organization

Fibria adopts the precautionary principle in the management and operation of its industrial and forestry operations, through the adoption of measures for the control and monitoring of production, such as agronomic studies, genetic improvement in the production of eucalyptus, which includes the adaptation of species to different climatic conditions, monitoring of water consumption in forest areas, sectoral closure of industrial wastewater, water reuse in the manufacturing process, among others

  

G4-15

List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or endorses

UN Global Compact

Business Pact for the Integrity and Against Corruption - Pacto Empresarial pela Integridade e Contra a Corrupção

International Declaration for Cleaner Production (PNUMA)

 

  

G4-16

List memberships of associations (such as industry associations) and national or international advocacy organizations

Brazilian Coalition on Climate, Forests and Agriculture

Brazilian Tree Industry (IBÁ)

Brazilian Technical Association on Pulp and Paper (ABTCP)

Regional Sectoral Forums

Vale do Paraíba Biological Corridor

China Sustainable Paper Alliance

Program for Endorsement of Forests (PEFC)

New Generation Plantations (NGP)

FSC

Diálogo Florestal

Engaging Stakeholders Program – SustainAbility

Brazilian Business Council for Sustainable Development (CEBDS)

Water Footprint

GVCes Iniciativas Empresariais (GV University Sustainability Center – Corporate Initiatives)

  

Identified material aspects and boundaries

Code

Name

Where to Find the Information / Answer

   

G4-17

Entities included in the organization’s consolidated financial statements or equivalent document not covered by the Sustainability Report

Veracel and Portocel, companies in which Fibria has a stake, are covered in Fibria's Financial Statements, but do not fall within the scope of the company's Sustainability Report

  

G4-18

Explain the process for defining the report content and the Aspect Boundaries

Reporting Process

  

G4-19

List all the material Aspects identified in the process for defining report content

Indicator Center

GRI Content Index

  

G4-20

For each material Aspect, report the Aspect Boundary within the organization

Indicator Center

GRI Content Index

  

G4-21

For each material Aspect, report the Aspect Boundary outside the organization

Indicator Center

GRI Content Index

  

G4-22

Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements

Restatements, when applicable, are mentioned as footnotes in the tables

  

G4-23

Report significant changes from previous reporting periods in the Scope and Aspect Boundaries

There were no significant changes

  

Stakeholder engagement

Code

Name

Where to Find the Information / Answer

   

G4-24

Provide a list of stakeholder groups engaged by the organization

Employees and outsourced workers

Shareholders

Suppliers

Communities

Clients

Media

Government

Materiality

  

G4-25

Report the basis for identification and selection of stakeholders with whom to engage

Materiality

  

G4-26

Report the organization’s approach to stakeholder engagement

Materiality

  

G4-27

Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting

Material Aspects

  

Report profile

Code

Name

Where to Find the Information / Answer

   

G4-28

Reporting period

January 1 to December 31, 2016

  

G4-29

Date of most recent previous report

apr/16

  

G4-30

Reporting cycle

Anual

  

G4-31

Provide the contact point for questions regarding the report or its contents

[email protected] Rua Fidêncio Ramos, 302 - 3º andar – CEP 04551-010 – São Paulo – SP Tel.: (11) 2138-4000

  

GRI Content Index

Code

Name

Where to Find the Information / Answer

   

G4-32

Report the ‘in accordance’ option the organization has chosen Report the GRI Content Index for the chosen option

Comprehensive

Content Index

 

  

External Assurance

Code

Name

Where to Find the Information / Answer

   

G4-33

External Assurance

Independent Assurance

  

Governance

Code

Name

Where to Find the Information / Answer

   

G4-34

Report the governance structure of the organization, including committees of the highest governance body

Governance Structure

  

G4-35

Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees

Complementary Information

  

G4-36

 Report whether the organization has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body

Complementary Information

  

G4-37

Report processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body

Complementary Information

  

G4-38

Report the composition of the highest governance body and its committees

Governance Structure

  

G4-39

Report whether the Chair of the highest governance body is also an executive office

The company has a non-executive Chairman

  

G4-40

Report the nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members

Complementary Information

  

G4-41

Report processes for the highest governance body to ensure conflicts of interest are avoided and managed. Report whether conflicts of interest are disclosed to stakeholders.

Complementary Information

  

G4-42

Report the highest governance body’s and senior executives’ roles in the development, approval, and updating of the organization’s purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts

Complementary Information

  

G4-43

Report the measures taken to develop and enhance the highest governance body’s collective knowledge of economic, environmental and social topics

Complementary Information

  

G4-44

Report the processes for evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics

Complementary Information

  

G4-45

Report the highest governance body’s role in the identification and management of economic, environmental and social impacts, risks, and opportunities. Include the highest governance body’s role in the implementation of due diligence processes

Complementary Information

  

G4-46

Report the highest governance body’s role in reviewing the effectiveness of the organization’s risk management processes for economic, environmental and social topics

Complementary Information

  

G4-47

Report the frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities

Complementary Information

  

G4-48

Report the highest committee or position that formally reviews and approves the organization’s sustainability report and ensures that all material Aspects are covered

The Executive Officers

  

G4-49

Report the process for communicating critical concerns to the highest governance body

Items that require follow-up are taken to the Board by the Executive Officers or by the Counselors themselves. These are material and critical themes that can potentially impact business results and that cannot be resolved in the short-term.

  

G4-50

Report the nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them

The present items address themes such as strategy, market, logistics, tributary concerns, lawsuits, and investments in innovation

  

G4-51

Report the remuneration policies for the highest governance body and senior executives

Complementary Information

  

G4-52

Report the process for determining remuneration. Report whether remuneration consultants are involved in determining remuneration and whether they are independent of management

Complementary Information

  

G4-53

Report how stakeholders’ views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable

Complementary Information

  

G4-54

Report the ratio of the annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees

54.20%

  

G4-55

Report the ratio of percentage increase in annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees

1.20%

  

Ethics and integrity

Code

Name

Where to Find the Information / Answer

   

G4-56

Describe the organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics

  • Mission: Develop the business of renewable forests as a sustainable source of life.
  • Vision: Consolidate the planted forest area as a generator of economic value. Generate healthy profits, in tandem with environmental conservation, social inclusion and improved quality of life.
  • Values:
    • Soundness: Seek sustainable growth with value generation.
    • Ethics: Act in a transparent and responsible manner.
    • Respect: Respect for others and willingness to learn.
    • Entrepreneurship: Grow with courage to act, innovate and invest.
    • Unity: The whole is greater than the sum of its parts.

Code of Conduct

  

G4-57

Report the internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines

Ombudsman's Office

  

G4-58

Report the internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines

Ombudsman's Office

  

Content Index: GRI G4 Comprehensive, Global Compact Principles and Sustainable Development Goals

Editor's Note: Fibria discloses all of the GRI G4 indicators because the company believes that each indicator is relevant to at least one group of stakeholders. The company recognizes the importance to highlight the indicators related to material aspects in the text. The remaining indicators are only available on the online version.

Economic Dimension

Code

Name

Material Aspect (GRI)

Where the impacts occur

I=Inside the organization

O=Outside the organization

Related Material Theme

Where to Find the Information / Answer

External Assurance

Global Compact (Principles)

SDG

G4-EC1

Direct economic value generated and distributed

Economic Performance

I

O

Economic management

Economic Management

 

2, 7

2, 7, 8, 9, 13

G4-EC2

Financial implications and other risks and opportunities for the organization's activities due to climate change

Climate change

Adaptation to Climate Change

G4-EC3

Coverage of the organization's defined benefit plan obligations

-

Approximately 86% of Fibria's employees participate in the Fundação Senador José Emírio de Moraes pension fund (Funsejem), closed private pension entity, non-for profit, and responsible for administering retirement plans for the employees in the companies linked to the Votorantim Group.The asset of the plan corresponds to 100% of the liability value. Annually, an evaluation is made in compliance with current legislation. Howver, there is no risk of deficit, since it is a defined contribution plan, whose reserve formation results of the capitilization of the respective institution's contributions to the plan. More information is available at www.funsejem.org.br.

G4-EC4

Financial assistance received from government

Government Relations

Relationship with the Government

G4-EC5

Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation

Market Presence

I

O

Regional and local development

Indicator Center

  

1, 5, 8, 10

G4-EC6

Proportion of senior management hired from the local community at significant locations of operation

Indicator Center

G4-EC7

Development and impact of infrastructure investments and services supported

Indirect Economic Impacts

I

O

Regional and local development

Indicator Center

  

2, 7, 8, 9, 11

G4-EC8

Significant indirect economic impacts, including the extent of impacts

Interview with the CEO

Specific Communities

Impacts on Communities

Fight for Land Movement

G4-EC9

Proportion of spending on local suppliers at significant locations of operation

Procurement Practices

I

O

Supply chain management

Supplier Management

  

12

Environmental Dimension

Code

Name

Material Aspect (GRI)

Where the impacts occur

I=Inside the organization

O=Outside the organization

Related Material Theme

Where to Find the Information / Answer

External Assurance

Global Compact (Principles)

SDG

G4-EN1

Materials used by weight or volume

Materials

I

-

Pulp Production

X

8 and 9

12

G4-EN2

Percentage of materials used that are recycled input materials

Fibria's forest operation does not use recycled materials, with the exception of waste from the industrial operations, that is used as fertilizer and soil corrective. The production process does not use recycled pulp products.

 

8, 12

G4-EN3

Energy consumption within the organization

Energy

I

O

-

Pulp Production

X

8

7, 8, 12, 13

G4-EN4

Energy consumption outside of the organization

X

G4-EN5

Energy intensity

Energy Efficiency

 

G4-EN6

Reduction of energy consumption

 

G4-EN7

Reductions in energy requirements of products and services

 

G4-EN8

Total water withdrawal by source

Water

I

O

Water resource management

Water

X

8, 9

3, 6, 8, 12

G4-EN9

Water sources significantly affected by withdrawal of water

 

G4-EN10

Percentage and total volume of water recycled and reused

X

G4-EN11

Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

Biodiversity

I

O

Sustainable forest management

Forest Management

X

8, 9

6, 15

G4-EN12

Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas

Landscape Management

 

G4-EN13

Habitats protected or restored

Restoration

X

G4-EN14

Total number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk

Landscape Management

X

G4-EN15

Direct greenhouse gas (GHG) emissions (Scope 1)

Emissions

I

O

Climate Change.

Adaptation to Climate Change

X

7, 8, 9

3, 8, 12, 13

For more information please see the GHG inventory.

G4-EN16

Energy indirect greenhouse gas (GHG) emissions (Scope 2)

Adaptation to Climate Change

X

Forestry Logistics

For more information please see the GHG inventory.

G4-EN17

Other indirect greenhouse gas (GHG) emissions (Scope 3)

Adaptation to Climate Change

X

Forestry Logistics

For more information please see the GHG inventory.

G4-EN18

Greenhouse gas (GHG) emissions intensity

Adaptation to Climate Change

 

For more information please see the GHG inventory.

G4-EN19

Reduction of greenhouse gas (GHG) emissions

Adaptation to Climate Change

 

Long Term Goals

G4-EN20

Emissions of ozone-depleting substances (ODS)

Adaptation to Climate Change

 

G4-EN21

NOx, SOx, and other significant air emissions

Adaptation to Climate Change

X

G4-EN22

Total water discharge by quality and destination

Effluents and waste

I

-

Water

X

7, 8, 9

3, 6, 8, 11, 12, 14, 15

G4-EN23

Total weight of waste by type and disposal method

Waste

X

G4-EN24

Total number and volume of significant spills

There was no significant spills in Fibria operations.

 

G4-EN25

Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally

Fibria does not transport waste deemed hazardous under the terms of the Basel Convention.

 

G4-EN26

Identity, size, protected status, and biodiversity value of water bodies and related habitats signifcantly affected by the organization's discharges of water and runoff

Industry

 

Improvement of Industrial Processes

G4-EN27

Extent of impact mitigation of environmental impacts of products and services

Products and services

I

Innovation and technology

Forest Management

 

8, 9

8, 11, 12

Environmental Management

Long Term Goals

G4-EN28

Percentage of products sold and their packaging materials that are reclaimed by category

We do not reclaim packages of pulp bales, as the packaging itself is made of pulp, that is used in the process. Wires are used to tie the pulp bale. All the wires are eventually separated and removed as scrap.

X

G4-EN29

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations

Compliance

I

-

Fines and Judicial Proceedings

 

7, 8, 9

16

G4-EN30

Significant environmental impacts of transporting products and other goods and materials for the organization's operations, and transporting members of the workforce

Transport

I

Community relations

Forestry Logistics

 

7, 8, 9

8, 11, 12, 13

Pulp Logistics

G4-EN31

Total environmental protection expenditures and investments by type

Overall

I

O

-

Industry

  

6, 15

G4-EN32

Percentage of new suppliers that were screened using environmental criteria

Supplier environmental assessment

I

O

Supply chain management

Supplier Management

 

7, 8, 9

8, 11, 15

G4-EN33

Significant actual and potential negative environmental impacts in the supply chain and actions taken

Supplier Management

 

G4-EN34

Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms

Environmental grievance mechanisms

I

O

Community relations

Impacts on Communities

X

 

8, 15, 16

Social Dimension

Sub-Category: Labor Practices and Decent Work

Code

Name

Material Aspect (GRI)

Where the impacts occur

I=Inside the organization

O=Outside the organization

Related Material Theme

Where to Find the Information / Answer

External Assurance

Global Compact (Principles)

SDG

G4-LA1

Total number and rates of new employee hires and employee turnover by age group, gender and region

Employment

I

Human capital management

People Management

 

6

5, 8, 10

G4-LA2

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation

People Management

 

G4-LA3

Return to work and retention rates after parental leave, by gender

People Management

 

G4-LA4

Minimum notice periods regarding operational changes, including whether these are specified in collective agreements

Labor/Management Relations

I

-

There were no significant changes to organization structure that required interaction or communication with labor unions / employment representatives.

  

8

G4-LA5

Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and saftey programs

Occupational Health and Safety

I

-

99.95%

 

1, 3

8, 16

G4-LA6

Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender

Health and Safety Management

X

G4-LA7

Workers with high incidence or high risk of diseases related to their occupation

Health and Safety Management

 

G4-LA8

Health and safety topics covered in formal agreements with trade unions

In a general manner, all formal agreements with trade unions address themes related to the preservation of the physical integrity and worker health criteria founded on the regulating norms determined by the Ministry of Labor and Employment.

 

G4-LA9

Average hours of training per year per employee by gender, and by employee category

Training and Education

I

Human capital management

People Management

X

1, 6

4, 5, 8, 10

G4-LA10

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

People Management

 

G4-LA11

Percentage of employees receiving regular performance and career development reviews, by gender and by employee category

People Management

X

G4-LA12

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity

Diversity and Equal Opportunity

I

Human capital management

People Management

  

5, 8, 10

Complementary Information

G4-LA13

Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation

Equal Remuneration for Women and Men

I

Human capital management

Indicator Center

  

5, 10

G4-LA14

Percentage of new suppliers that were screened using labor practices criteria

Supplier Assessment for Labor Practices

I

O

Supply chain management

Supplier Management

 

1, 6

8

G4-LA15

Significant actual and potential negative impacts for labor practices in the supply chain and actions taken

Supplier Management

 

G4-LA16

Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms

Labor Practices Grievance Mechanisms

I

O

-

Ombudsman's Office

 

1 e 6

8, 16

Sub-Category: Human Rights

Code

Name

Material Aspect (GRI)

Where the impacts occur

I=Inside the organization

O=Outside the organization

Related Material Theme

Where to Find the Information / Answer

External Assurance

Global Compact (Principles)

SDG

G4-HR1

Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

Investiment

I

-

Supplier Management

X

1, 2, 3, 4, 5, 6

4, 8, 10

G4-HR2

Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained

Human Rights

 

G4-HR3

Total number of incidents of discrimination and corrective actions taken

Non-discrimination

I

-

Ombudsman's Office

X

1, 2, 3, 4, 5, 6

5, 8, 10

G4-HR4

Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights

Freedom of Association and Collective Bargaining

I

O

-

No case identified.

 

1, 2, 3, 4, 5, 6

8, 16

G4-HR5

Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor

Child Labor

I

O

Supply chain management

No case identified.

 

1, 2, 6

8, 16

G4-HR6

Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor

Forced or Compulsory Labor

I

O

Supply chain management

No case identified.

 

1, 2, 3

8

G4-HR7

Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operations

Security Practices

I

-

In 2016, security personnel received training on human rights, reaching 52.5% of its own Fibria's personnel and 43.1%  of third party organizations providing security personnel.

 

1, 2, 5

4, 10

G4-HR8

Total number of incidents of violations involving rights of indigenous peoples and actions taken

Indigenous Rights

O

Community relations

There were no incident of violations involving rights of indigenous peoples.

 

1, 2, 4

10, 11

G4-HR9

Total number and percentage of operations that have been subject to human rights reviews or impact assessments

Assessment

I

-

Ombudsman's Office

 

1, 2

10

G4-HR10

Percentage of new suppliers that were screened using human rights criteria

Supplier Human Rights Assessment

I

O

Supply chain management

Supplier Management

 

1, 2

8, 10

G4-HR11

Significant actual and potential negative human rights impacts in the supply chain and actions taken

Supplier Management

X

The human rights evaluation exists in our operations (all of which are in Brazil) in two forms:

Evaluation of Internal Audience - Code of Conduct delievered during hiring - with employee signature to confirm receiving and reading the document - and the themes of the Code are addressed during performance meetings

Evaluation of External Audience - approval process for suppliers includes commitment items related to human rights (slave and child labor)

G4-HR12

Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms

Human Rights Grievance Mechanisms

I

O

-

Ombudsman's Office

X

 

8, 10, 16

Sub-category: Society

Code

Name

Material Aspect (GRI)

Where the impacts occur

I=Inside the organization

O=Outside the organization

Related Material Theme

Where to Find the Information / Answer

External Assurance

Global Compact (Principles)

SDG

G4-SO1

Percentage of operations with implemented local community engagement, impact assessments, and development programs

Local communities

I

Community relations

Operational Dialogue

X

 

2, 11

G4-SO2

Operations with significant actual and potential negative impacts on local communities

Specific Communities

X

Impacts on Communities

G4-SO3

Total number and percentage of operations asessed for risks related to corruption and the significant risks identified

Anti-corruption

I

O

Government Relations

Compliance

X

10

4, 16

G4-SO4

Communication and training on anti-corruption policies and procedures

 

G4-SO5

Confirmed incidents of corruption and actions taken

Government Relations

Ombudsman's Office

X

 

G4-SO6

Total value of political contributions by country and recipient/beneficiary

Public Policy

I

O

Government Relations

In 2016 we developed a Handbook on Relations with Government Officials containing guidance on institutional/government relations. In addition to clearly stating the company’s policy of not making donations, we also detail specific do’s and don’ts for company employees, executives and directors during this period.  Fibria does not make any kind of donation, whether financial or material, nor of its employees' working hours, to political parties, candidates, or campaigns of any kind.

 

10

 

G4-SO7

Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes

Anti-competitive Behavior

I

-

In 2016, we have not been party to any pending or closed lawsuits relating to anit-competitive behavior and violations of anti-trust laws or monopoly regulations.

 

1 e 5

16

G4-SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations

Compliance

I

-

Fines and Judicial Proceedings

X

10

G4-SO9

Percentage of new suppliers that were screened using criteria for impacts on society

Supplier Assessment for Impacts on Society

I

O

Supply chain management

Supplier Management

  

16

G4-SO10

Significant actual and potential negative impacts on society in the supply chain and actions taken

Supplier Management

 

G4-SO11

Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms

Grievance Mechanisms for Impacts on Society

I

O

Community relations

Ombudsman's Office

X

 

16

        

Sub-Category: Product Responsability

Code

Name

Material Aspect (GRI)

Where the impacts occur

I=Inside the organization

O=Outside the organization

Related Material Theme

Where to Find the Information / Answer

External Assurance

Global Compact (Principles)

SDG

G4-PR1

Percentage of significant product and service categories for which health and safety impacts are assessed for improvement

Customer Health and Safety

I

 

100%

  

3, 12

G4-PR2

Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes

 

There is no history of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle.

 

G4-PR3

Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements

Product and Service Labeling

I

Client-centered focus

In every bale of manufactured pulp, Fibria's logos are printed and three characters identify the product description (the industrial unit, the type of product and its certifications) and information for traceability (year, production date, baling line, batch number and unit number), plus a barcode that stores all this information.

  

3, 12, 16

G4-PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes

There is no history of non-compliance with regulations and voluntary codes concerning product and service information and labeling.

 

G4-PR5

Results of surveys measuring customer satisfaction

Client Centered Focus

 

G4-PR6

Sale of banned or disputed products

Marketing Communications

I

Transparency and protagonism

Fibria does not produce banned or disputed products.

  

16

G4-PR7

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes

There is no history of incidents of non-compliance related to marketing.

G4-PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

Customer Privacy

I

-

There is no history of complaints regarding breaches of customer privacy and losses of customer data.

 

1

16

G4-PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

Compliance

I

-

There are no registered fines for non compliance with laws and regulations concerning the provision of products and services.

  

16