Sustainability at Toyota: fROM THE OPERATION
TO THE VALUE CHAIN

Ranging from neighboring communities, through employees, dealers and supplier, to customers, Toyota is part of millions of people's lives. Navigate the infograph below and see how we work on controlling our social and environmental impacts and generate value for society

SUPPLIER CHAIN

Our focus: helping drive the development of the chain and reducing environmental risks in our partners' operations

OPERATION

Our focus: reduce the company's environmental footprint in critical topics for the industry, such as emissions, waste, water and energy

RESEARCH & DEVELOPMENT

Our focus: reinforce environmental efficiency, innovation and modernity in the portfolio

WORK ENVIRONMENT

Our Focus: Invest in retaining and developing talent, benefits and employee satisfaction

ENVIRONMENT

Our Focus: to harmonize relations between the company and nature, with lower impact operating models and measures to value biodiversity

LOGISTICS

Our focus: to ensure the intelligent distribution of products, leveraging business results and reducing emissions

DEALERS

Our focus: to mobilize the dealership network around the Toyota Environmental challenges and to guarantee the best possible experience for the customer

CLIENTES

Nosso foco: qualidade, agilidade e confiança nos relacionamentos contruídos com quem adquire os veículos Toyota

PRODUCTS

Our focus: Further reinforce the safety and ensure the best possible performance of the Toyota vehicles used by customers

COMMUNITY

Our Focus: foment social and economic progress and protect the environment in different regions of the country

96% of TDB suppliers ISO 14001 certified

72 companies in the chain engaged in environmental, safety, productivity and quality actions in 2015

Kaizen cultura resulted in 19.4% lower emissions per vehicle produced
16.6% lower water consumption
* Improvements between 2014 and 2015. 12.9% lower non-hazardous waste generation

Ecofactory Concept initiated in 2012 with the Sorocaba plant that has now been implanted in the other industrial units in the country, including Porto Feliz, inaugurated in fiscal 2015/2016 with a series of environmental actions.

100% of the Toyota portfolio will consist of hybrid, electric or hydrogen fuel cell-powered cars vehicles mid-century.

9 million hybrid vehicles sold worldwide by April 2016.

1,540 new jobs 340 direct jobs and 1,200 indirect ones at Suape and Porto Feliz.

4,496 employees involved in QC Circle actions

3,679 participants in the last Climate Survey

VOLUNTARY PLANTING SOROCABA: 134,000 seedlings INDAIATUBA: 5,580 seedlings PORTO FELIZ: 4,500 seedlings

COMPENSATION / LEGAL REQUIREMENT SÃO BERNARDO: 282 seedlings SOROCABA: 110,913 seedlings PORTO FELIZ: 29,700 seedlings

24% fewer emissions with the new Suape logistics center

1,600 metric tons less CO₂ in the atmosphere per year

100% of the dealer network certified in the Dealer Environment Risk Audit Program (Derap).

Toyota Eco Dealer Three dealers won awards for environmental projects in this 1st edition of the contest

93% of customer calls answered in up to 20 seconds in contact center

78% customer satisfaction with the service provided in 2015

Relationship Channels In addition to the Contact Center, Toyota uses a number of digital channels for customer service: Facebook, LinkedIn, YouTube, Google+, Instagram and Reclame Aqui

8 Toyota vehicle lines with A ratings in their categories in the Brazilian Vehicle Labeling Program (PBEV)

100% of the Toyota and Lexus vehicle lines participate in the program

R$ 4 million in direct investment from the Fundação Toyota do Brasil

5 social and environmental projects focused on the environment and education: Toyota APA Costa dos Corais, Blue Macaw, Environmental Awareness, Cultural Trails, Citizen Sport

  • SUPPLIER CHAIN
  • OPERATION
  • RESEARCH & DEVELOPMENT
  • WORK ENVIRONMENT
  • ENVIRONMENT
  • LOGISTICS
  • DEALERS
  • CUSTOMERS
  • PRODUCTS
  • COMMUNITY