Relations based on trust

Through its industrial and administrative units and its products, Toyota is part of the lives of innumerable customers, suppliers, communities,  members of civil society and public authorities in Brazil. Aware that the nature of the impacts provoked on a local level must be integrated into management and the communication of results, the company seeks to engage and forge closer relations with its key stakeholder groups.

TDB conducted its first materiality process based on the G4 version of the Global Reporting Initiative (GRI) guidelines in fiscal 2014/2015. Analysis of critical issues for the industry, the policies and orientations of TMC and internal and external company stakeholder perceptions of impacts enabled Toyota to identify the most significant topics for the business, aligned with the company's long-term vision and the role society expects of it.

Interviews with leaders, academics, NGOs and suppliers, an online consultation with dealers, suppliers and employees constituted the methodology, reaching 355 people. This enabled TDB to map eight material topics which include investment in urban mobility, eco-efficient management, product quality and safety and customer relations. These were the topics that determined the content of this sustainability report. G4-18, G4-19, G4-24, G4-25, G4-26

For the future, the company expects to develop an integrated agenda for the material topics under the auspices of the TDB Environmental Committee, with a view to engaging the leaders and teams of different areas in managing issues which represent a challenge for the company and/or for the automotive industry as a whole.

Material topics G4-19

Climate change and strategies in a low carbon society

Action focus G4-27Ensure control of pollutant and greenhouse gas emissions Impact inside company G4-20Employees

Impact outside company G4-21Customers
Suppliers
Dealers
Governments

Related GRI aspectEC-Economic performance
EN-Emissions

Innovation, leading edge technology and eco-efficient vehicles

Action focus G4-27Produce vehicles with low emission factors and lead in new technologies for the automotive industry Impact inside company G4-20-

Impact outside company G4-21Dealers
Suppliers
Customers
Governments
Academia

Related GRI aspectEN-General
EN-Products and services

Operational eco-efficiency

Action focus G4-27Ensure the most efficient use of natural resources in the vehicle production cycle, focused on energy, water and effluents Impact inside company G4-20Employees

Impact outside company G4-21Suppliers
Dealers
Governments

Related GRI aspectEN-General
EN-Materials
EN-Energy
EN-Water
EN-Effluents and waste
EN-Compliance

Labor practices

Action focus G4-27Invest in retaining and developing talent, benefits and employee satisfaction Impact inside company G4-20Employees

Impact outside company G4-21Unions
Suppliers
Dealers
Governments

Related GRI aspectLA-Employment
LA-Occupational health and safety
LA-Training and education
SO-Compliance

Customer satisfaction

Action focus G4-27Ensure the best experience for TDB customers Impact inside company G4-20Employees

Impact outside company G4-21Customers Related GRI aspectPR-Product and service labeling

Vehicle safety and quality

Action focus G4-27Use safety technologies and boost quality assurance in product components Impact inside company G4-20-

Impact outside company G4-21Customers
Suppliers
Academia Related GRI aspectPR-Customer health and safety
PR-Compliance

Post-sale strategies

Action focus G4-27Beyond the actual sale, offer excellence in service, maintenance and recalls Impact inside company G4-20Employees

Impact outside company G4-21Customers Related GRI aspectPR-Customer health and safety
PR-Product and service labeling

Macroeconomic influences on customers' purchasing power

Action focus G4-27Manage the impact the company may have in areas such as access to credit, interest rates and unemployment Impact inside company G4-20Employees

Impact outside company G4-21Customers
Suppliers
Distributors
Governments Related GRI aspectPR-Customer health and safety
EC-Economic performance
EC-Indirect economic impacts
SO- Local communities

Additional topics

In addition to the topics considered to be material for Toyota do Brasil, other relevant questions were mapped and explored in this report:

Community-oriented social and environmental projects (Fundação Toyota)

Job and income generation

Product life cycle management

Governance and transparency

Government relations

Guarantee of human rights and preservation of the environment in the supply chain and in logistics

Use of recyclable and renewable materials and waste management